Shipping policy

Heredia Antiques offers worldwide shipping for all antique and vintage items. Each order is carefully packed to ensure safe delivery of fragile and valuable products.

Order Processing Time

All orders are processed within:

  • 2 to 5 business days (Monday to Saturday)

Processing time includes order verification, packaging, and dispatch preparation. During high demand periods or for delicate antique items, processing may take slightly longer.

Shipping Locations

We offer international shipping to most countries worldwide.

If we are unable to ship to your location, we will notify you after the order is placed and issue a full refund if necessary.

Delivery Time

Estimated delivery times after dispatch:

  • Domestic shipping: 5 to 10 business days
  • International shipping: 10 to 21 business days

Delivery times are estimates and may vary due to customs processing, courier delays, or local conditions.

Shipping Charges

Shipping costs are calculated at checkout based on:

  • Destination country
  • Package weight and dimensions
  • Courier service selected

Any applicable shipping fees will be clearly displayed before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment through the courier’s tracking system.

Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any customs duties, import taxes, or local fees imposed by their country
  • These charges are not included in the product price or shipping cost
  • Heredia Antiques is not responsible for delays caused by customs clearance

Shipping Delays

While we work with reliable courier services, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • Peak holiday seasons

We are not responsible for delays outside our control but will assist you in tracking your order.

Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Delays or losses due to incorrect or incomplete addresses
  • Orders delivered to incorrect addresses provided by the customer

If an order is returned due to an incorrect address, reshipping fees may apply.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 30 days of delivery
  • Provide your order number and supporting evidence (photos or tracking details)

We will investigate the issue and may offer a replacement or refund depending on the situation.

Contact Information

For any shipping-related questions:

Heredia Antiques
Website: http://herediaantiques.com/
Email: support@herediaantiques.com
Support Hours: Monday to Saturday, 9 AM to 6 PM