Refund policy
Return Policy
We offer a 30-day return policy from the date of delivery.
You may request a return if:
- The item arrives damaged or broken
- You receive the wrong item
- The item is significantly different from the product description
To be eligible for a return, the item must be in the same condition as received and, where possible, in its original packaging.
How to Request a Return
To initiate a return, you must contact us within 30 days of delivery at:
Please include:
- Order number
- Clear photos or videos of the item and packaging
- Description of the issue
We will review your request and respond within 1–2 business days.
Refund Policy
Once your return is approved and the item is received and inspected, your refund will be processed.
- Refunds will be issued to the original payment method
- Processing time is 5–10 business days after approval
- Shipping costs are refundable only if the return is due to our error (damaged item, wrong item, or incorrect description)
International Shipping
We offer worldwide shipping.
For international orders:
- Customs duties or import taxes (if any) are the responsibility of the buyer
- Delivery times may vary depending on destination and customs processing
- Tracking information is provided for all orders
Non-Returnable Conditions
We do not accept returns in the following cases:
- Change of mind or buyer’s remorse
- Minor variations in color, texture, or natural aging of antique items
- Damage caused after delivery due to customer handling
- Items returned after 30 days without prior approval
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 30 days of delivery with evidence.
After review, we will offer either:
- A replacement (if available), or
- A refund (full or partial depending on the case)
Contact Information
Heredia Antiques
Website: http://herediaantiques.com/
Email: support@herediaantiques.com
Support Hours: Monday to Saturday, 9 AM to 6 PM
